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Cloud based IT software for your service desk & Powerful IT help desk. Deliver Exceptional Employee Experiences with an Intuitive, User-friendly Interface.
Freshservice is a cloud-based service desk and IT service management (ITSM) solution. It is designed to help IT organizations to focus on exceptional service delivery and customer satisfaction using ITIL best practice. Freshservice gives you a real-time view of your infrastructure, allowing you to build an auto-updating CMDB for all your hardware, software, and SaaS quickly and easily
Modernize your employee engagement with integrated support channels and AI-driven service management.
Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Enable SLA & Knowledge Management.
Pipe in and consolidate alerts from all monitoring tools on a single pane of glass. Integrate with leading cloud providers like AWS, Azure, and VMware to automatically discover cloud resources and their relationships that power your digital infrastructure. Minimize the impact of service disruption by establishing a clear process to rapidly resolve major incidents.
Create a unified view of all assets across multiple systems, offices, and clouds. Integrate with existing asset inventory systems to create a single pane of glass for your entire asset inventory. Automatically discover and track asset information by using our out-of-the-box discovery
With an integrated ITSM and project management, gain visibility into all your key IT initiatives. Extend your PPM by giving your ServiceDesk team full context of project timelines and associated incidents and assets.
We deeply care about what we do & the impact we have with our customers.
We bring our full experience to bear, to tackle your most important challenges & help capture your greatest opportunities.
While bringing the expertise, we are collaborative about unlocking potential & making change happen, delivering solutions which combine best of breed Technology & our Solutioning approach.
We always focus on Outcomes to be achieved & the Value to be delivered. We recognize the value of ROI on any product or project & always engage with integrity.
We unlock the full potential of teams working across digital ecosystems combining the best of teamwork, technology & processes, helping businesses to be better today & tomorrow
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